About the Course

Learn about the origins and dynamics of conflict and how to serve as a skilled impartial facilitator of dispute resolution between others.

Please note the deadline to register is 48 hrs. prior to the start date of the training.

What You Will Learn

  • The nature and dynamics of conflict.

  • Techniques to prepare and guide disputants through all stages of mediation.

  • Key information a mediator must identify for successful mediation.

  • Approaches for managing difficult emotions during negotiations.

  • How to draft detailed agreements that reflect the parties' negotiated resolution.

  • The principles of ethical mediation practice.

Continuing Education Credit

Lawyers: 16 CE hours
Social Workers, Counselors, and Marriage and Family Therapists: 16 CE hours (Accepted by the OH CSWMFTB based on approval from the Ohio Chemical Dependency Board.)
Nurses: Ohio Board of Nursing accepts CEUs approved for Counselors, Social Workers & Marriage and Family Therapists for CNEs, RNs and LPNs.
Chemical Dependency Professionals: 16 CE hours (RCHs)
Psychologists: 16 CE hours (CMS is an approved provider of the Ohio Psychological Association, OPA-MCE Provider #311252085.)
Human Resource Professionals: 16 PDCs/RCHs (Recognized by the Society for Human Resource Management [SHRM] to offer Professional Development Credits [PDCs] for SHRM-CP® or SHRM-SCP® recertification activities. Pre-approved for Recertification Credit Hours [RCHs] toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® [HRCI®].)
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About Community Mediation Services

For more than 35 years, CMS has been devoted to preventing the harmful physical, emotional and economic effects of unresolved conflict on individuals, families, organizations, and communities. By providing and teaching their real world tested, non-adversarial conflict management strategies, CMS empowers disputing parties to reach lasting, satisfying resolutions to their conflicts while preserving their critically important personal and professional relationships.

Unlike other dispute resolution training courses, CMS’ unique, state-of-the-art approach was developed and refined as a result of the agency’s in-depth, hands-on experience providing successful mediation services to many clients over the agency’s years of operation. The practical, step-by-step techniques CMS teaches have been repeatedly tested and successfully applied to the resolution of a wide range of conflict including tenant/landlord, marital, parent/teen, neighborhood, consumer, workplace and other business disputes.

About the Presenter

Shelley Whalen

Shelley has been the Executive Director of Community Mediation Services of Central Ohio (CMS) since its inception in 1989. She is a graduate of the Ohio State University, College of Social Work and a former President of the Ohio Mediation Association.

During her tenure at CMS, Shelley has successfully mediated hundreds of disputes including extremely complex cases involving government officials, Fortune 500 companies as well as entire neighborhoods and school districts. Shelley has also designed and delivered professional level training in mediation and non-adversarial conflict resolution for numerous public and private organizations throughout the country including: universities, hospitals, Fortune 500 companies and multiple divisions of Ohio State government as well as the Supreme Court of Ohio, the Ohio State Bar Association and the Columbus Bar Association.

For more information, please contact Shelley Whalen, Executive Director:

Refund Policy

All refunds of training fees are subject to a $40 administrative charge and must be requested a minimum of 3 business days prior to the start date of the training. Fees for registrants canceling less than 3 business days in advance are non-refundable but may be applied toward a future CMS training for up to 1 year.