About the Course

Have you ever wished you could solve difficult conflicts more effectively? Would you like to learn how to communicate your needs in a peaceful way and identify other's needs more easily? We teach conflict resolution skills so you may independently resolve your conflicts in a respectful and lasting way. This course will take place from 8:30 a.m. to 5:00 p.m. (Eastern Time). Please note that the deadline to register is 48 hours prior to the start date/time of the training.

What You Will Learn

  • How to peacefully and respectfully resolve personal and professional disputes in which you are involved.

  • How to successfully resolve disputes with clients, employees, supervisors, coworkers, vendors, family members, and neighbors.

  • How to resolve conflict using a “needs” rather than a “rights” based approach.

  • How using five different conflict resolution approaches will impact your future relationships with others.

  • Tips for choosing the right conflict resolution approach for each dispute situation.

  • Three critical pieces of information you must always get from the other party in order to successfully resolve your dispute.

  • How to find a solution to your conflicts with others that will satisfy both you and the other party.

Continuing Education Credit

Lawyers: 7 hours CLE *** Social Workers, Counselors, and Marriage and Family Therapists: 7 clock hours *** Nurses (Ohio Board of Nursing accepts CEUs approved for Counselors, Social Workers & Marriage and Family Therapists for CNE for RNs and LPNs.) *** Educators: 0.7 CEUs *** Chemical Dependency Professionals: 7 hours (RCHs) *** Psychologists (Ohio Psychological Association): 7 hours *** Human Resources Professionals (HR Certification Institute): 7 recertification hours
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About Community Mediation Services

CMS was founded in 1988 as a non-profit organization, under the leadership of the Columbus Bar Association and a group of diverse public and private community leaders in Central Ohio. We are one of the largest Conflict Resolution Service Providers in Ohio, currently mediating more than 2,500 disputes per year. Our mission is to help prevent the harmful physical, emotional and economic effects of unresolved conflict by both providing and teaching peaceful and respectful strategies that allow disputants to successfully resolve their differences while also preserving their critically important personal and professional relationships.
Unlike other dispute resolution training courses, CMS’ unique, state-of-the-art approach was developed and refined as a result of the agency’s in-depth, hands-on, real world experience providing successful mediation services to many hundreds of individuals, families, organizations and communities over the agency’s nearly 30-plus years of operation. The practical, step by step techniques CMS teaches have been repeatedly tested and successfully applied to the resolution of a wide range of conflict including tenant/landlord, marital, parent/teen, neighborhood, consumer, workplace and other business disputes.

About the Presenter

Shelley Whalen

Since its inception in 1988, Shelley has been the Executive Director of Community Mediation Services of Central Ohio (CMS), She is a native of Columbus and graduate of The Ohio State University, College of Social Work. During her tenure at CMS Shelley has successfully mediated hundreds of disputes, including extremely complex cases involving government officials, Fortune 500 companies, entire neighborhoods and school districts. She was one of the original members of the Franklin County Domestic Relations Court Mediation Program Development Task Force and is a former President of the Ohio Mediation Association. She has designed and delivered professional level training in mediation and non-adversarial conflict resolution for numerous public and private organizations throughout the country including: universities, hospitals, Fortune 500 companies and multiple divisions of Ohio State government as well as the Supreme Court of Ohio, the Ohio State Bar Association and the Columbus Bar Association. For more information, please contact Shelley Whalen, Executive Director:

Refund Policy

Refunds: All refunds of training fees are subject to a $40 administrative charge and must be requested a minimum of three (3) business days prior to the start date of the training. Fees for registrants canceling fewer than three (3) business days in advance of the start date of the training are non-refundable, but may be applied toward a future Community Mediation Services of Central Ohio training for up to one (1) year from the initial registration/payment date.