1-Day Conflict Resolution Training
March 9, 2023 | 8:30 a.m. to 5:00 p.m. Eastern Time | On Zoom | $195
How to peacefully and respectfully resolve personal and professional disputes in which you are involved.
How to successfully resolve disputes with clients, employees, supervisors, coworkers, vendors, family members, and neighbors.
How to resolve conflict using a “needs” rather than a “rights” based approach.
How using five different conflict resolution approaches will impact your future relationships with others.
Tips for choosing the right conflict resolution approach for each dispute situation.
Three critical pieces of information you must always get from the other party in order to successfully resolve your dispute.
How to find a solution to your conflicts with others that will satisfy both you and the other party.
Shelley has been the Executive Director of Community Mediation Services of Central Ohio (CMS) since its inception in 1989. She is a graduate of the Ohio State University, College of Social Work and a former President of the Ohio Mediation Association.
During her tenure at CMS, Shelley has successfully mediated hundreds of disputes including extremely complex cases involving government officials, Fortune 500 companies as well as entire neighborhoods and school districts. Shelley has also designed and delivered professional level training in mediation and non-adversarial conflict resolution for numerous public and private organizations throughout the country including: universities, hospitals, Fortune 500 companies and multiple divisions of Ohio State government as well as the Supreme Court of Ohio, the Ohio State Bar Association and the Columbus Bar Association.
For more information, please contact Shelley Whalen, Executive Director: