Have you ever wished you could solve difficult conflicts more effectively? Would you like to learn how to communicate your needs in a peaceful way and identify other's needs more easily?
We teach conflict resolution skills so you may independently resolve your conflicts in a respectful and lasting way.
In our 1-day Conflict Resolution Training, you will learn:
1. How to peacefully and respectfully resolve personal and professional disputes in which you are involved.
2. How to successfully resolve disputes with clients, employees, supervisors, coworkers, vendors, family members, and neighbors.
3. How to resolve conflict using a “needs” rather than a “rights” based approach.
4. How using five different conflict resolution approaches will impact your future relationships with others.
5. Tips for choosing the right conflict resolution approach for each dispute situation.
6. Three critical pieces of information you must always get from the other party in order to successfully resolve your dispute.
7. How to find a solution to your conflicts with others that will satisfy both you and the other party. This course will take place from 8:30 a.m. to 5:00 p.m. (Eastern Time). Please note that the deadline to register is 48 hours prior to the start date/time of the training.